FAQ
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Money transfers
Contact us on WhatsApp, by phone or through the form. Your advisor checks the details, confirms the amount, fees and rate, then handles the transfer and confirms receipt.
Depending on availability, by Mobile Money, agency pickup or bank deposit. Your advisor will tell you which options are available for your recipient.
It depends on the payout method and on the verification of the details. Your advisor gives you an estimate when you send and keeps you informed.
Health and care
Medical appointments, consultations, tests, specialists, pharmacy, laboratory, medical imaging, hospital and clinic, as well as delivery of medication and medical supplies.
Because it is the best guarantee that the money is truly used for care. We check the prescription or quote, pay the facility, then confirm the service took place.
No. Groupe Tubo is not a health care facility: we coordinate with and pay partner health professionals and facilities directly.
Fees and calculator
Our fees depend on the amount sent. The calculator gives you an instant estimate, and your advisor confirms the exact amount before sending.
No, it is an estimate. The exact amount, rate and fees are confirmed by your advisor before sending.
Security
Like every money services business in Canada, we must verify our clients' identity. It also protects you.
Our emails always come from an @groupetubo.ca address, and we will never ask for your online banking password. If in doubt, call us at the number shown on this website.
Contacting us
In French and English.
On WhatsApp, by phone or by email at info@groupetubo.ca. You can also use the contact form.
Let's talk about what your family needs.
An advisor answers you and stays with you, from your first message to the final confirmation.