Security & compliance
Your trust must be earned, and protected.
Here is how we protect your money, your information and your loved ones.
Money services business
Groupe Tubo International Inc. carries out its money services activities in compliance with the obligations that apply in Canada.
Identity verification
As required by regulation, we verify our clients' identity. Your advisor will tell you which documents are needed.
Checks before sending
Recipient details are verified before every transfer to prevent errors and misuse.
Direct payment for care
For health care, we pay the health professional directly, after checking the prescription and the quote.
Data privacy
Your information is used only to process your requests. It is never sold or shared for marketing purposes.
Anti-scam tips
Good habits to protect yourself.
Groupe Tubo will never ask for your online banking password, your PIN or a code sent to you by text message.
Check that our emails come from an address ending in @groupetubo.ca.
Our only number is +1 506 253 4155. If in doubt, hang up and call us back on that number.
Be wary of urgent requests for money, even from a relative: take the time to check.
A last-minute change of recipient or contact details must always be confirmed with your advisor.
If you think you have been the victim of fraud, contact us immediately, as well as the Canadian Anti-Fraud Centre.
Let's talk about what your family needs.
An advisor answers you and stays with you, from your first message to the final confirmation.